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Warranty

Limited warranty on the purchase of WOODY VAPES products from the date of three months to provide warranty for the production of defective products. Our warranty is given to the consumer rights law profit supplement. The warranty does not cover damage due to accidental or unauthorized modification. (7 days replacement, 3 months warranty, one year warranty and life-long maintenance chip.)

Disclaimer


Artificial damage and problems caused by misuse are not covered by warranty.

Warranty

◆ Please visit FAQ page for self-service to solve your problem quickly .

◆ If your problem not list in FAQ or it is not resolved after you operated as FAQ guidance, you have two choice to settle the problem:

A. Please go to the shop where you bought it for a quick solution.

B. Please submit your request here to our after-sales service team.

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Atomizer not recognized

The MOD keeps asking "New coil (+)" or "Old coil (-)". It can't detect the atomizer due to the s hort circuit of your tank or your MOD.

    Suggestions & Solutions
  • ● Please use a pin to stick on the 510 connector to see if it can be fixed or no t. If problem still remains please refer to next step.
  • ● Please try other tanks or coils with your MOD and try the same tank on other MODs to check if they could work fine, so as to confirm whether the problem is in the tank or the MOD.
  • ● If it is the MOD issue, please try to upgrade the firmware of the MOD.

Coil burnt issue

    If your coil burnt out within a short time of using, follows might be the causes to the issue:
  • ● You didn't prime the coil before vaping.
  • ● The E-liquid you fill in is not enough.
  • ● Improper vaping settings of power.
  • ● You vape too frequently.
    Suggestions & Solutions
  • ● Please prime the coil with low wattage for the first several puffs.
  • ● Please fill the E-liquid over the minimum line of UFORCE.
  • ● While vaping, please make sure the power of the MOD is within the power range that the coil can support.
  • ● Please stands for 5 minutes to get the organic cotton completely saturated before vaping.

Error on reading resistance

    Sometimes your MOD might not read the resistance correctly. The resistance may display a little high or low on the screen. This issue may be caused by the following factors:
  • ● The resistance detection component might be broken.
  • ● The 510 connector might be loose.
  • ● The tank doesn't work fine.
    Suggestions & Solutions
  • ● Please use another tank to work with the MOD and make sure the tank is working fine.
  • ● Please make sure the 510 connector are tight.

CONTACT

Email:

info@woodyvape.com

US Headquarter:

12338 Rumford Ave, UNIT B EL MONTE, CA 91732

China Branch:

20th Floor, Haowei Technology Building, No.8 Keji South 8th Ave, Nanshan District, Shenzhen, Guangdong Province, China, 518057

Office Hours:

Monday to Friday, 9:00 to 18:00 (Hong Kong Time GMT+8:00)